"Winning & Keeping Customers" By Jim Dale Jim teaches new and exciting concepts on how to turn angry or negative customers around to make them happy. He teaches great principles to increase your personnel's people skills. Your people will learn how to have fun on the job and at the same time be more effective. Jim has given this special seminar several hundred times to thousands of employees and managers in large corporations across America. Some Of The Important Subjects Jim Can Cover In This Critical Seminar For Your Company Are The Following; - How to properly greet the customer
- How to promote and keep a professional image.
- How to reduce the wait time in line today, tomorrow and the perception of a wait in line.
- How your people can be effective listeners.
- How to effectively handle customer complaints.
- How to diffuse an angry customer at the time.
- How to enhance your people's communication skills with the customer.
- How to discover the high value of a complaining customer.
- How to promote exceptional levels of customer service courtesy even under the most difficult situations.
- Discover what is getting in the way of you delivering the absolute greatest customer service. You will be amazed what you will find and be able to correct.
- How to deal with customer confrontation.
- How to manage, control and measure the performance of each customer service representative.
- And much, much, much more....Jim specializes in this part!!!
Whether it is a half-day or full day or even a two day seminar, Jim will show you and your people powerful principles and concepts in which your competitors have no clue. See What Others Are Saying About Jim's Customer Service Programs: "After 23 years and numerous seminars, I have now attended and enjoyed the class which I will use in the future as a ":benchmark" for other seminars to aspire to. Great job!" -- John Pack, Customer Service, Chicago, United States Postal Service "Thank you so much for making the single largest customer service training program in the history of the U.S. a phenomenal success. After every seminar, the USPS begs us to allow you to come back to their city. I can truly say you are one of the best speakers I've worked with." -- Bob Sommers, President Sommers Communications, Inc. "I do not think this speaker can improve. This was the best speaker I have had the opportunity to hear...therefore, the very best training session. Mr. Dale is excellent!" --Lynn Grayson, Supervisor, Customer Service, USPS | 
