Platform Communications



"Dealing With Difficult People Or Employees"

By Jim Dale

Everyone has to deal with difficult people in their lives...and they can make your life miserable and even unproductive at times when you work with them on your job.  Doctors across America will tell you these people can cause great stress in your life that can become a health problem too.

Let Jim Dale show your people how to effectively deal with these difficult people whether they are co-workers, your managers and/or customers and even strangers that cross your path from time to time.  There are a lot of great "benefits" of knowing how to deal with difficult people. 

You Will Learn:

  • Absolute facts you need to know regarding these difficult people in your life.
  • Your four powerful emotions can help you.
  • The art of listening.
  • How to have a great day at work despite these people in your life.
  • When difficult people act up...what to do!
  • The powerful 5 voice choices...puts you in control and gives you great power.
  • Know the four basic people needs that will diffuse the difficult person.
  • Discover the all important difficult people "BUFFERS."
  • Dealing with confrontation.
  • Find out the "easy" target for the aggressive difficult person.
  • Let's talk about "bugs" you most about these people and how to solve the problems they cause.  And how to deal with difficult "types" of difficult people.
  • Discover the giant steps in dealing with difficult people.
  • And much, much, much more!

What Other Are Saying About This Half-Day, Full Day Or Two Day Seminar:

"I've been inspired!  I'm going to do my best to see the good in everything and everybody from now on." --Teresa Sneed, Association Of Government Accountants

"People should stand in line for this one!" -- LaShawn Barber, Tennessee Government Association

"You have great vision and are a great speaker!" -- Kim Scimemi, Diversity Committee Member, Boston, MA

"Jim really holds your attention.  He speaks in a way for evryone to understnd what he is saying.  He gives us a lot of useful material." -- Nicky Wilson, State Of Tennessee Workshop

"Jim Dale's presentation is the best I've heard at any seminaar.  He does an excellent job!" --Pat Raney, Department Of Revenue, State Of Tennessee